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Frequently Asked Questions


Shipping


How long will it take to receive my order?
Our goal is to ship orders within one business day.  Sometimes we maybe delayed but we do our best to get your order in the mail to you as quickly as possible. If you need your order to be shipped the same day, please put a note on your order and we will do our best to accommodate you.

Do you offer free shipping?
Yes!!  Free shipping is offered on order over $100.

Do you ship internationally?
Sorry, at this time we don't offer international shipping.  Please check back with us because we might in the future.

Do you offer local pick up?
Local pick is available in you live in Texas or Louisiana.  Please email me prior to placing your order so that I can make sure I can accommodate your request?


Returns and Refunds


Can I return or exchange my purchases?
Unfortunately we do not accept returns or issue refunds due to the nature of our products. Please make your choices wisely. Take into consideration that colors may appear differently depending on your monitor resolution. We consider all fabric orders to be special orders since all orders are custom cut from the bolt specifically for your order. Patterns, books, notions, books, interfacing, battings, etc are not returnable.

Oops, I ordered too much or it's the wrong color?
Please carefully review your order before finalizing the purchase.  We do not accept returns or issue refunds.  It is important to realize that colors vary due to differences in computer monitors.  Please take this into account when trying to closely match colors for your project.  Please contact us prior to placing your order if you have any questions regarding the specifics of any item on our website.  We are always happy to answer any questions you may have.

Oh my!! My package is damaged, what do I do?
Please take a photo of your package and email me at tonya@flowers2fabric.com.  We will contact you to rectify the problem.


Contact Information


How do I contact Flowers 2 Fabric?
Email is the best way to contact us.  Feel free to email your questions and we will promptly respond to you.  If you need to talk to us, email us with the name, phone number, and best time to call you.  We will be in touch with you shortly.

Can I just call you?
Sure, if I'm not able to answer, just leave a message or text me.  I will get with you as soon as possible.